Quotations that focus on methodology (as opposed to anecdotal evidence), current analyses of mediation processes, and systematic debriefings of mediators illustrate the particular value – and often crucial role – of good communication in peace mediation. The micro-techniques of mediation mentioned in the quotations above,&nbsp combined with an empathetic attitude and the third party’s experience and personality, play an important and increasingly recognized role in the success of negotiations. Active listening, the targeted use of empathy, a detailed presentation of interests and a constructive approach to conflicting viewpoints and narratives among the parties to a conflict can be systematically learned and streamlined. The aim of this fact sheet is to illustrate the relevance and forms of expressions of empathy, attitude, and robust methodologies toward the success of mediation, anchored in a practical and scientific approach.
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